Filter by topic
All
- All
- ACCOUNT & GENERAL
- ORDERS & PAYMENTS
- SHIPPING & DELIVERY
- CANCELLATION & RETURNS
- OTHER QUESTIONS
ACCOUNT & GENERAL
Q: How do I create or log into my account?
Click on the profile icon on the website
Enter your phone number or email
Verify using OTP (if applicable) and log in
Enter your phone number or email
Verify using OTP (if applicable) and log in
Q: What products does Aravali Herbals offer?
Aravali Herbals offers a range of Ayurvedic and herbal products including oils, powders, wellness formulations, and personal care products made using natural ingredients.
Q: Are your products natural and safe?
Yes, all our products are made using natural and herbal ingredients and are designed for daily wellness use. However, results may vary from person to person.
Q: How long does it take to see results?
Ayurvedic products work gradually. Some benefits may be noticed early, but consistent use over a longer period is recommended for best results.
Q: Where can I find ingredient details?
All product details including ingredients, usage, and benefits are mentioned on the respective product pages.
ORDERS & PAYMENTS
Q: Do you offer Cash On Delivery (COD)?
Yes, Cash On Delivery (COD) is available as an eligible payment method
Q: I am unable to make a payment. What should I do?
Try refreshing the page
Clear browser cache
Use a different payment method
If the issue continues, contact us at aravaliherbals02@gmail.com.
Clear browser cache
Use a different payment method
If the issue continues, contact us at aravaliherbals02@gmail.com.
Q: Money deducted but order not confirmed?
Please wait up to 24 hours. If your order is not confirmed, the amount will be automatically refunded within 5–7 business days.
Q: How will I know if my order is confirmed?
You will receive a confirmation via email, SMS, or WhatsApp with your order details.
SHIPPING & DELIVERY
Q: What is the delivery time?
Orders are dispatched within 24 hours. Delivery usually takes 2–7 working days depending on location
Q: What are the shipping charges?
₹49 shipping charge on orders below ₹499
Free shipping on orders above ₹499
Free shipping on orders above ₹499
Q: How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
Q: What happens if I miss my delivery?
Our delivery partner will attempt delivery up to 3 times. If unsuccessful, the order may be returned to us.
CANCELLATION & RETURNS
Q: How do I cancel my order?
Orders can be cancelled only before dispatch by contacting us via email or phone.
Q: Can I return or exchange a product?
Returns or replacements are accepted only if:
The product is damaged
A wrong product is delivered
Request must be raised within 5 days of delivery.
The product is damaged
A wrong product is delivered
Request must be raised within 5 days of delivery.
Q: How do I request a return?
Email us at aravaliherbals01@gmail.com with:
Order ID
Product images/videos
Issue details
Order ID
Product images/videos
Issue details
Q: When will I receive my refund?
Refunds are processed within 5–7 business days after approval and product verification.
Q: How will I receive my refund?
Online payments: Refunded to original payment method
COD orders: Refunded via bank transfer
COD orders: Refunded via bank transfer
OTHER QUESTIONS
Q: Do you deliver across India?
Yes, we deliver to most locations across India.
Q: Can I modify my order after placing it?
Order modifications are not guaranteed. Please contact us immediately after placing the order for assistance.
Q: What if I receive a damaged or wrong product?
Please contact us within 5 days with images of the product. We will arrange a replacement or refund after verification.