CANCELLATION, RETURNS & REFUNDS POLICY

1. CANCELLATION POLICY

We aim to provide a smooth shopping experience and allow cancellations under the following conditions:

✅ Cancellation Before Dispatch

Orders can be cancelled only before they are shipped

To cancel your order, contact us at:

📞 Phone: +91 92059 95285

📧 Email: aravaliherbals02@gmail.com

Once cancelled, refunds will be processed within 2–5 business days

❌ Cancellation After Dispatch

Once the order has been shipped, it cannot be cancelled

⚠️ Note:

Orders suspected to be fraudulent or violating our Terms may be cancelled without prior notice

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2. RETURNS & REPLACEMENTS

We take strict quality checks, but in rare cases, returns are accepted under specific conditions.

✅ Eligible for Return / Replacement

You can request a return or replacement if:

You received a damaged product

You received a wrong product

There is a manufacturing defect

📌 Request must be raised within 5 days of delivery

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🔁 How to Request a Return

1. Email us at aravaliherbals01@gmail.com within 5 days

2. Share:

Order ID

Clear images/videos of the product

Visible batch number & invoice

3. Our team will review and approve the request

4. Reverse pickup will be arranged within 4–7 business days

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📦 Return Conditions

Product must be unused and in original packaging

Labels, seals, and barcodes must be intact

Free gifts (if any) must also be returned

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❌ Returns Will NOT Be Accepted If:

Product is used or tampered

Packaging is damaged or missing

Request is raised after 5 days

Product was purchased under special offers/free items

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3. REFUND POLICY

💰 When Are Refunds Issued?

Refunds are applicable in cases of:

Cancellation before shipment

Approved returns (damaged/wrong product)

Failed delivery (customer unavailable / wrong address)

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⏱ Refund Timeline

Refund is processed within 5–7 business days after product verification

It may take an additional 2–3 days to reflect in your account

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💳 Refund Mode

Online payments → Refunded to original payment method

Cash on Delivery (COD) → Refunded via bank transfer

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🔁 Replacement Policy

Replacement is subject to product availability

If unavailable → Full refund will be issued

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4. IMPORTANT NOTES

Returns without prior approval will not be accepted

Aravali Herbals reserves the right to reject returns in case of misuse or fraud

Products must be returned in the same condition as delivered

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5. POLICY UPDATES

We may update this policy from time to time.

Changes will be effective immediately upon posting on the Website.

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6. CONTACT US

For any queries related to cancellation, returns, or refunds:

📍 Address:

Opposite Red Rocks Cinema, Near Sant Gyaneshwar School,

G.T. Road, Palwal, Haryana – 121102

📞 Phone: +91 92059 95285

📧 Email: aravaliherbals02@gmail.com